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Key Facts

Key Facts

 


About our services

WH Insurance Consultants  PO Box 738 Portsmouth PO1 9AY   
 
www.dinghyinsurance.com
 
1.  The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial service. It requires us to give you this document. Use this information to decide if our services are right for you.
 
2. Whose products do we offer?
We offer products from a range of insurers
 
3. Which service will we provide for you?
You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice how to proceed.
 
4. What will you have to pay for our services?
No fee initially to provide a quotation.
You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.
 
5. Who regulates us?
dinghyinsurance.com is a trading name of WH Insurance Consultants, PO Box 738 Portsmouth PO1 9AY which is authorised and regulated by the Financial Conduct Authority.
Our FCA register number is 439943
Our permitted business is arranging and advising on general insurance.
You can check this on the FCAs Register by visiting the FCAs website www.fsa.gov.uk/register or by contacting the FCA on 0845 606 1234.
 
6. Ownership
WH Insurance is a 100% privately owned partnership.
 
7. What to do if you have a complaint.
If you wish to register a complaint, Please contact us:
Write to  WH Insurance Consultants PO Box 738 Portsmouth PO1 9AY
Telephone  02392 754000
Fax   02392 710007
email   complaints@dinghyinsurance.com
If you are dissatisfied with our handling of your complaint you can at any time refer the matter to the relevant insurer’s complaint department.
If you cannot settle your complaint with the above you may be entitled to refer it to the Financial Ombudsman Service.
 
 8. Are we covered by the Financial Services Compensation Scheme? (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS. 

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